You have the right to return the goods you ordered on the VICO web shop within 30 days after receiving the goods.
Condition of product
We only accept returns if you return the goods with all delivered accessories and tags and in the original condition and packaging. Unpacking or fitting the product before returning is only acceptable to the extent that it is necessary to judge whether you wish to keep the product or not. Please note that we won't accept returned goods if we suspect the item has been worn or damaged by the customer.
If you wish to return your order, all return-shipping costs and eventual custom or import taxes are at your own expense.
If you would like a refund and the returned goods meet the above stated conditions, we will return the amount of the payment for the goods as quickly as possible. This will be no later than 7 working days after we have received your return.
We try our best to make sure the goods are delivered in the correct size and colour. However, if for some reason there is a mistake on our part regarding size and colour, we will refund the amount of the payment as well as the return shipping costs once we have received the returned goods. If a product is defect or not meeting your expectations, please send an e-mail to email@example.com so that we can contact you within 1 business day and find a suitable solution.
It is possible to exchange an item if the preferred replacement is in stock. Please contact us at firstname.lastname@example.org if you wish to to reserve a replacement before returning the goods. The shipping costs for the new item and eventual custom or import taxes are at your own expense. In case we are unable to send a replacement for your returned goods, you will receive a refund.
Before returning the goods, please fill in the return form that is included in the package and (if you have not received one or have lost it, you can download it here) send this together with your return within 30 days to the following address:
VICO Concepts B.V.
3011 KD Rotterdam
+31 (0)10 846 02 40
Track & trace
Please ensure that you send the return with a tracking number as VICO cannot be held responsible for lost returns during transport.
All returned items should be declared as a "Returns and Repairs of Dutch Merchandise" on the customs declaration; returned packages that don't have this mention on their custom declaration may not be successfully delivered to our address and may incur additional fees.