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Frequently asked questions

General

What is the fastest way to contact us?

What is the best way to be informed about new arrivals and promotions?

Is it safe to order online?

My laces are broken. What do I do?

Physical Store

Where can I find the physical store?

What are your opening hours?

How can I contact the physical store?

What payment methods does VICO accept in the physical store?

Products & Sizes

How does the sizing work?

Can I get style advise?

How can I get more information about a product?

Payment

What payment methods does VICO accept?

What currencies can I use?

How much will I have to pay in taxes and duties?

How can I get an invoice of my order?

Shipping & Delivery

To which countries does VICO ship?

What are the delivery times and shipping fees?

Can I change/cancel my order?

Can I track my order?

The goods I received are different than what I ordered. What to do?

How do I know if my order was successfull?

My tracking link does not work. What is wrong?

I am expecting a package, but it is not delivered. What can I do?

What happens when I’m not home when my package arrives?

Return & Exchange

What is your returns policy?

How do I return an item?

Who pays for the return?

How long will it be before I get a refund?

Is it possible to exchange?

How long will it be before I get an exchange?

Account

What are the benefits of a VICO account?

Do I need an account to place an order?

Is it possible to delete my account?

Send us an e-mail

Size Chart

MEN

EU 40 41 42 43 44 45 46
US 7.5 8.5 9 10 11 11.5 12
UK 6.5 7.5 8 9 10 10.5 11
JAP 25.5 26.5 27 28 28.5 29.5 30

WOMEN

EU 36 37 38 39 40 41
US 6 6.5 7.5 8.5 9 9.5
UK 3.5 4 5 6 6.5 7
JAP 22 22.5 23.5 24.5 25 25.5