Our XL Archive Sale ends Sunday at 23:00 (CET-time)
What is the fastest way to contact us?
What is the best way to be informed about new arrivals and promotions?
Is it safe to order online?
Where can I find the physical store?
What are your opening hours?
How can I contact the physical store?
What payment methods does VICO accept in the physical store?
How does the sizing work?
Can I get style advise?
How can I get more information about a product?
My laces are broken. What do I do?
What payment methods does VICO accept online?
What currencies can I use?
How much will I have to pay in taxes and duties?
How can I get an invoice of my order?
To which countries does VICO ship?
What are the delivery times and shipping fees?
Can I change/cancel my order?
Can I track my order?
The goods I received are different than what I ordered. What to do?
How do I know if my order was successful?
My tracking link does not work. What is wrong?
I am expecting a package, but it is not delivered. What can I do?
What happens when I am not home when my package arrives?
What is your returns policy?
How do I return an item?
Who pays for the return?
How long will it be before I get a refund?
Is it possible to exchange?
How long will it take before I receive my exchange?
What are the benefits of a VICO account?
Do I need an account to place an order?
Is it possible to delete my account?