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Frequently asked questions


What is the fastest way to contact us?

What is the best way to be informed about new arrivals and promotions?

Is it safe to order online?

Do you sell to other stores?

Physical Store

Where can I find the physical store?

What are your opening hours?

How can I contact the physical store?

What payment methods does VICO accept in the physical store?

Products & Sizes

How does the sizing work?

Can I get style advise?

How can I get more information about a product?

My laces are broken. What do I do?

How do I properly maintain my VICO shoes?


What payment methods does VICO accept online?

What currencies can I use?

How much will I have to pay in taxes and duties?

How can I get an invoice of my order?

Shipping & Delivery

To which countries does VICO ship?

What are the delivery times and shipping fees?

Can I change/cancel my order?

Can I track my order?

The goods I received are different than what I ordered. What to do?

How do I know if my order was successful?

My tracking link does not work. What is wrong?

I am expecting a package, but it is not delivered. What can I do?

What happens when I am not home when my package arrives?

Return & Exchange

What is your returns policy?

How do I return an item?

Who pays for the return?

How long will it be before I get a refund?

Is it possible to exchange?

How long will it take before I receive my exchange?


What are the benefits of a VICO account?

Do I need an account to place an order?

Is it possible to delete my account?

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EU 40 41 42 43 44 45 46
US 7.5 8.5 9 10 11 11.5 12
UK 6.5 7.5 8 9 10 10.5 11
JAP 25.5 26.5 27 28 28.5 29.5 30


EU 36 37 38 39 40 41
US 6 6.5 7.5 8.5 9 9.5
UK 3.5 4 5 6 6.5 7
JAP 22 22.5 23.5 24.5 25 25.5